Return & Refund Policy

Return & Refund Policy

By placing an order with Mootodo, you acknowledge and agree to the return, refund, exchange, and cancellation terms outlined below. These policies are designed to ensure a fair, transparent, and reliable shopping experience for all customers. All terms apply to orders within the United States.

A. 30-Day Return Window

Mootodo offers a 30-day return period starting from the date your order is delivered. If an item does not meet your expectations, you may request a return within this timeframe, provided that:

Items are unused, unworn, unwashed, and not damaged (except for shipping-related damage).
All original tags and packaging must be included.
Valid proof of purchase (order confirmation email or receipt) is required.

These conditions help us ensure returned products remain in resellable condition and maintain quality standards for all customers.

B. No Pre-Included Return Labels

To reduce unnecessary waste, Mootodo does not include printed return labels inside packages. This is standard practice. If you need to initiate a return or exchange:

Please contact us at support@mootodo.com, and our team will provide clear, step-by-step instructions.

C. Return Request Process

To begin a return, email support@mootodo.com with the following information:

Your order number and full name
Proof of purchase (such as an order confirmation screenshot)
The reason for return

If the return is due to a defect, damage, or quality concern, please attach clear photos or a short video showing the issue. This allows us to resolve your request more efficiently.

Once your return is received and inspected, typically within 24 hours of delivery, you will receive a confirmation email. Approved refunds are issued within 14 days, though your bank may require an additional 3–5 business days to finalize the transaction.

D. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, Mootodo will assist you with a replacement:

Email support@mootodo.com with photos or video evidence of the issue.
After verification, a replacement will be shipped at no additional cost.

E. Exchanges

Exchanges are available for eligible cases, including:

Defective products
Incorrect items received
Wrong sizes
Shipping damage

For approved exchanges, customers are not responsible for return shipping fees. Please contact support@mootodo.com to receive exchange instructions.

F. Refunds

All returned items are carefully inspected upon arrival. You will be notified via email once your refund is approved or declined. Approved refunds are issued to the original payment method within 14 days. Actual posting time may vary depending on your financial institution.

G. Order Cancellations

Orders may be canceled within 4 hours of placement for a full refund. After this window, orders may already be in processing and cannot be canceled. Please review your order details carefully before submitting.

Customers are responsible for delays or losses caused by incorrect shipping information provided at checkout.

H. Contact Information

If you have questions about returns, refunds, or exchanges, please contact us:
Legal Entity: MOOTODO LLC
Address: 1118 Lamar Drive, Bryan, Texas 77802, United States
Email: support@mootodo.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday